felbet Frequently Asked Questions

Registering on felbet takes only a few minutes. Visit felbet.cam, click the registration button, and fill in your mobile number or email address, a secure password, and your basic personal details. You must be at least 21 years old to register. Once your account is created, you will need to complete KYC verification by submitting a valid Philippine government-issued ID before you can make deposits or withdrawals.

felbet accepts the following Philippine government-issued IDs for KYC verification: PhilSys National ID, UMID, Passport, Driver's License, and PRC ID. You will need to submit a clear photo or scan of your chosen ID along with a live selfie as prompted by the verification system. KYC is typically reviewed within a few hours on business days.

No. felbet strictly allows only one account per person. Creating duplicate accounts — whether using the same or different personal details — is a violation of felbet's Terms and Conditions. If multiple accounts are detected, all related accounts may be suspended and balances forfeited pending investigation. If you have trouble accessing your existing account, contact felbet support via live chat instead of registering again.

On the felbet login page, click the "Forgot Password" link and follow the steps to reset your password via your registered mobile number or email address. You will receive a one-time verification code to confirm your identity. If you no longer have access to the registered mobile number or email, contact felbet support via live chat with your account details and a valid ID for identity verification.

To close your felbet account, contact the support team via live chat or email at [email protected] and request account closure. Any remaining real money balance in your felbet Wallet will be refunded to your most recently used withdrawal method after any pending AML review is completed. Unclaimed bonus funds at the time of closure are forfeited.

Log in to your felbet account, go to your Wallet, and select GCash as the deposit method. Enter the amount you wish to deposit (minimum ₱200), confirm, and complete the payment through the GCash app or GCash redirect page. Funds are credited to your felbet Wallet almost instantly. Make sure the GCash account is registered in your own name — third-party deposits are not accepted.

The minimum deposit on felbet is ₱200 regardless of the payment method used. This applies to GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, PESONet, Visa, and Mastercard. There is no maximum deposit limit set by felbet, though individual payment providers may apply their own transfer caps.

GCash withdrawals on felbet are typically processed within a few minutes during normal operating hours, making it the fastest withdrawal option available. The minimum withdrawal amount is ₱100. Your KYC verification must be fully completed before withdrawals are processed. During peak periods or when an account security review is triggered, processing may take up to a few hours.

Yes. felbet supports withdrawals to major Philippine banks including BDO, BPI, and Metrobank via InstaPay or PESONet. Bank transfer withdrawals generally take one to three business days to reflect in your bank account depending on the receiving bank's processing schedule. The bank account must be registered in the same name as your felbet account.

felbet does not charge its own processing fees on standard deposits or withdrawals. However, your payment provider — whether GCash, PayMaya, BPI, BDO, or another bank — may apply their own transfer fees. felbet is not responsible for fees charged by third-party payment providers. Check your payment app or bank's fee schedule for details.

Withdrawals may be delayed for several reasons: incomplete KYC verification, a pending account security review, an outstanding AML check, or an active bonus wagering requirement that has not yet been fulfilled. felbet may take up to five business days to process a withdrawal in these cases and will notify you of the reason. If your withdrawal has been pending for longer than expected, contact felbet live chat support with your account reference and transaction ID.

felbet carries a wide library of slot games from top providers including JILI Games, PG Soft, Pragmatic Play, and Spadegaming. Popular JILI titles on felbet include Fortune Gems, Golden Empire, Super Ace, and Crazy 777. New slot releases are added regularly. You can browse the full catalogue in the Slot section of the felbet platform and filter by provider or game type.

All slot games on felbet use certified random number generators (RNGs) supplied by licensed game providers. RTP (Return to Player) percentages vary by game and are published by each game provider — most JILI and Pragmatic Play slots on felbet carry RTPs between 96% and 97%. Game outcomes are independently audited by the providers' certifying bodies, ensuring fair play for all felbet players.

Yes. felbet features a full live casino lobby with real dealers streaming from certified studios, including baccarat, roulette, blackjack, sic bo, and Dragon Tiger. Live casino games on felbet are powered by providers such as Evolution Gaming and Pragmatic Play Live. You can access the live tables from the felbet Casino section of the platform on both desktop and mobile browsers.

Yes. felbet is fully optimized for mobile browsers on both Android and iOS devices. You don't need to download a separate app — just open felbet.cam in your phone's browser (Chrome or Safari work best), log in to your account, and access all games including slots, live casino, bingo, and more. The felbet mobile interface adjusts automatically to your screen size.

If you lose your internet connection mid-session on felbet, the game will attempt to resume from its last valid state when you reconnect. For RNG-based slot games, the round is typically completed in the background and the result is available when you return. For live casino games, the game round rules of the specific provider govern the outcome. felbet is not responsible for losses caused by connectivity issues on the player's side. Check your internet connection before starting a session.

felbet offers a welcome bonus for new players on their first deposit. The specific bonus amount and percentage are displayed on the promotions page within your felbet account at the time of your registration. To claim it, make your qualifying first deposit and opt in to the promotion as directed. The welcome bonus is subject to wagering requirements, which must be met before any winnings from bonus funds can be withdrawn.

A wagering requirement (also called a playthrough requirement) means you must bet a specified multiple of your bonus amount before bonus winnings become withdrawable. For example, a ₱500 bonus with a 20x wagering requirement means you need to wager a total of ₱10,000 using bonus funds before withdrawal is allowed. Different games contribute at different rates toward clearing the requirement — slot games typically contribute 100%, while live casino games may contribute at a lower rate. Full details are in each promotion's specific terms on felbet.

Yes. All felbet bonuses carry an expiry date, which is stated clearly in the promotion's terms and visible in your account dashboard. If the wagering requirement for a bonus is not completed by the expiry date, the bonus funds and any associated winnings are automatically forfeited. felbet does not extend bonus expiry periods except under exceptional circumstances at its sole discretion.

Yes. felbet rewards active players through a loyalty program where you accumulate points based on your real-money wagering activity. Points can be redeemed for bonus credits or other rewards as detailed in the loyalty program terms in your account. Higher-tier players may receive dedicated account management, exclusive promotions, faster withdrawal processing, and invitations to special events. Check the Promotions section inside your felbet account for current loyalty program details.

No. Bonus funds on felbet cannot be withdrawn until the applicable wagering requirement has been fully met. Only the real money portion of your felbet Wallet balance — funds deposited directly by you — is withdrawable at any time, provided your KYC is complete and no account review is pending. If you want to withdraw without meeting the wagering requirement, the bonus funds and any winnings derived from them will be forfeited from your account balance.

felbet operates in alignment with applicable Philippine gaming regulations. PAGCOR (Philippine Amusement and Gaming Corporation) is the primary regulatory body overseeing online gaming in the Philippines. felbet is designed for Filipino players and operates under the relevant regulatory framework. If you have specific questions about the platform's regulatory status, contact felbet support at [email protected] for details.

The minimum age to register and play on felbet is 21 years old. This is a strict requirement aligned with Philippine gaming regulations. Age is verified during the KYC process through a valid government-issued ID. Any account found to belong to a person under 21 will be immediately closed, and any winnings accumulated will be forfeited. Underage gambling is strictly prohibited on the felbet platform.

Responsible gaming tools are available directly inside your felbet account settings under the Responsible Gaming section. You can set daily, weekly, or monthly deposit limits, activate a session time reminder, apply a cooling-off period (24 hours to 30 days), or apply self-exclusion for 6 months up to permanently. All restrictions take effect immediately. Increasing a deposit limit requires a mandatory waiting period. If you need urgent help, contact felbet live chat — the team can apply self-exclusion for you in real time.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, act now: log in to your felbet account and apply self-exclusion from Account Settings under Responsible Gaming. If you need to talk to someone, PAGCOR operates a Responsible Gaming program with support resources for Filipino players. For mental health crisis support, call the NCMH crisis hotline at 1553 (toll-free within the Philippines). You can also contact felbet support 24/7 via live chat to request an immediate account suspension.

felbet uses SSL/TLS encryption for all data transmitted between your device and our servers, and AES-256 encryption for data stored at rest. Account passwords are stored using bcrypt hashing and cannot be read by felbet staff. Access to personal data is role-restricted within the organization. felbet complies with the Philippine Data Privacy Act of 2012 (RA 10173). Full details are available in the felbet Privacy Policy.

felbet offers 24/7 customer support via live chat, accessible from within your account or directly on the felbet website. For less urgent matters, you can email the support team at [email protected] — responses are typically provided within 24 hours on business days. When contacting support about a specific transaction or game issue, have your account reference number and relevant transaction ID ready to speed up the process.