felbet Privacy Policy

1 Scope & Data Controller

1.1 Controller Identity

felbet ("we," "us," "our") acts as the data controller in respect of personal data collected from players and visitors who use the felbet platform. As data controller, felbet determines the purposes and means by which personal data is processed. References to "felbet" throughout this Privacy Policy refer to the entity operating the felbet online gaming platform at felbet.cam.

1.2 Legal Framework

This Privacy Policy is drafted in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines (NPC). felbet is committed to upholding the data privacy rights of all Filipino data subjects as established under this legislation.

1.3 Scope of Application

This Policy applies to:

• All registered felbet account holders;
• Visitors to the felbet platform who have not yet registered an account;
• Former account holders whose data felbet continues to hold for legal or regulatory retention purposes;
• Individuals who contact felbet customer support, whether or not they hold a registered account.

2 Personal Data We Collect

2.1 Registration Data

When you create a felbet account, we collect the following information which you provide directly:

• Full legal name as it appears on your government-issued ID;
• Date of birth (for age verification – you must be 21 or older);
• Philippine mobile number and/or email address;
• Account password (stored in hashed, non-reversible form – felbet cannot read your password);
• Residential address (collected during KYC).

2.2 KYC & Verification Data

To comply with Philippine anti-money laundering obligations and gaming regulatory requirements, felbet collects:

• Scanned or photographed images of a valid Philippine government-issued identification document (UMID, PhilSys National ID, Passport, Driver's License, or PRC ID);
• A selfie photograph taken during the live verification process;
• Source of funds documentation where required for enhanced due diligence under AML procedures.

2.3 Financial Transaction Data

In connection with deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, InstaPay, or PESONet, felbet collects:

• Payment method identifiers (e.g., GCash number, last four digits of card, bank account reference);
• Transaction amounts, dates, timestamps, and reference numbers;
• Deposit and withdrawal history associated with your felbet Wallet.

2.4 Gaming Activity Data

felbet logs the following information in connection with your use of games on the platform:

• Game sessions, including game titles played, bet amounts, results, and session durations;
• Bonus offers claimed, wagering activity on bonus funds, and promotion participation history;
• Responsible gaming tool settings, including deposit limits, cooling-off periods, and self-exclusion status.

2.5 Technical & Usage Data

When you access the felbet platform, certain technical data is automatically collected by our systems:

• IP address and approximate geographic location derived therefrom;
• Device type, operating system, and browser type and version;
• Pages visited, features used, time spent on pages, and navigation paths;
• Session identifiers and authentication tokens.

2.6 Communications Data

When you contact felbet customer support via live chat or email, we collect and retain records of those communications, including the content of messages, timestamps, and the nature of the query or complaint raised.

3 Lawful Basis for Processing

felbet processes personal data only where a lawful basis exists under the Philippine Data Privacy Act. The primary bases on which felbet relies are:

• Contractual Necessity: Processing required to fulfill our obligations to you under the felbet Terms & Conditions, including operating your account, processing transactions, and providing gaming services.
• Legal Obligation: Processing required to comply with Philippine law, including AML obligations under Republic Act No. 9160 (Anti-Money Laundering Act), KYC requirements under gaming regulatory frameworks, and tax reporting obligations.
• Legitimate Interests: Processing for purposes of fraud prevention, platform security, abuse detection, responsible gaming monitoring, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and optional analytics features, where you have provided freely given, specific, informed, and unambiguous consent. You may withdraw marketing consent at any time through your account settings or by contacting support.

4 How We Use Your Personal Data

felbet uses collected personal data for the following purposes:

• Creating, verifying, and managing your felbet account;
• Conducting KYC and age verification to confirm you are 21 or older and legally eligible to use the platform;
• Processing deposits to and withdrawals from your felbet Wallet via GCash, PayMaya, and other supported payment methods;
• Fulfilling AML screening and transaction monitoring obligations under Philippine law;
• Delivering the gaming services you access, including maintaining game session records and processing winnings;
• Providing customer support, including responding to queries, complaints, and disputes;
• Sending transactional communications related to your account, such as deposit confirmations, withdrawal notifications, and security alerts;
• Administering bonuses, promotions, and the felbet loyalty program;
• Monitoring for fraud, collusion, bonus abuse, and other prohibited activities;
• Operating responsible gaming tools including deposit limits, self-exclusion, and problem gambling detection systems;
• Improving the felbet platform through aggregated analytics and performance monitoring;
• Sending marketing communications where you have consented to receive them.

5 Data Sharing & Disclosure

5.1 Service Providers

felbet shares personal data with third-party service providers who assist in operating the platform. These providers act as data processors under written agreements that require them to handle your data only in accordance with felbet's instructions and this Privacy Policy. Categories of service providers include:

• Payment processors and financial institutions (for GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard transaction handling);
• KYC and identity verification technology providers;
• Game technology providers whose games are integrated into the felbet platform;
• Cloud infrastructure and hosting providers;
• Customer support platform providers;
• Fraud detection and AML screening service providers.

5.2 Regulatory & Legal Disclosure

felbet may disclose personal data to Philippine government authorities, regulatory bodies, law enforcement agencies, or courts where required or permitted to do so by applicable Philippine law. This includes disclosures mandated under the Anti-Money Laundering Act, tax regulations, and gaming regulatory requirements. felbet will notify affected players of such disclosures to the extent permitted by law.

5.3 No Sale of Personal Data

felbet does not sell, rent, lease, or otherwise transfer personal data to third-party advertisers, data brokers, or marketers. Marketing communications from felbet concern only felbet's own products and promotions and are sent only to players who have provided consent.

5.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or a portion of felbet's business assets, personal data held by felbet may be transferred to the successor entity. Players will be notified of any such transfer and will be given an opportunity to request deletion of their data prior to transfer if they do not wish to continue as a customer of the successor entity.

6 Cookies & Tracking Technologies

6.1 Types of Cookies Used

The felbet platform uses cookies and similar tracking technologies to maintain session state, improve performance, and understand how players use the platform. The categories of cookies employed are:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged into your felbet account. They cannot be disabled without preventing core platform functionality.
• Performance Cookies: Collect anonymized data on how players navigate the platform to help felbet identify and resolve usability issues. Data collected is aggregated and not personally identifiable.
• Functionality Cookies: Remember your preferences, such as language settings and responsible gaming tool configurations, to provide a more personalized experience.
• Analytics Cookies: Used with your consent to track platform usage patterns and measure the effectiveness of features. May be disabled through your browser settings.

6.2 Managing Cookies

You can control cookie settings through your browser preferences. Disabling non-essential cookies will not prevent you from using the felbet platform, though some features may be less personalized. Strictly necessary cookies cannot be disabled via browser settings as they are essential to platform operation.

7 Data Retention

felbet retains personal data for the following periods, after which data is securely deleted or irreversibly anonymized:

Where felbet is required by applicable Philippine law to retain data beyond the periods listed above, the statutory retention period will apply.

8 Data Security

felbet implements technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and felbet's servers;
• AES-256 encryption for personal data stored at rest in felbet's databases;
• Bcrypt hashing for account passwords – stored passwords cannot be reversed to their original form;
• Role-based access controls limiting internal access to personal data to authorized personnel with a legitimate need;
• Regular security assessments and penetration testing of felbet's infrastructure;
• Incident response procedures with defined timelines for breach notification to the National Privacy Commission and affected data subjects, in accordance with NPC Circular 16-03.

9 Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by felbet:

To exercise any of these rights, contact felbet's Data Protection Officer at [email protected] with the subject line "Data Subject Request." felbet will respond within fifteen (15) business days of receiving a verified request. We may require proof of identity before processing any request to protect against unauthorized access to another person's data.

10 Minors & Age Restriction

The felbet platform is strictly prohibited for use by individuals under the age of 21. felbet does not knowingly collect personal data from persons under 21 years of age. The KYC verification process is specifically designed to identify and prevent under-age registration.

If felbet determines that personal data has been collected from an individual who is under 21, that data will be promptly deleted and the associated account will be closed. Any Real Money Balance in the account will be refunded to the payment method used for deposit. If you are a parent or guardian and believe that your child has registered on felbet, please contact us immediately at [email protected].

11 Cross-Border Data Transfers

Some of felbet's service providers – including cloud infrastructure providers and game technology providers – operate data centers or processing facilities outside of the Philippines. Where personal data is transferred internationally, felbet ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that required under the Philippine Data Privacy Act. These safeguards may include:

• Data processing agreements incorporating standard contractual clauses approved by the NPC;
• Transfers to recipients in jurisdictions recognized by the NPC as providing an adequate level of data protection;
• Binding corporate rules where the recipient is a member of the same corporate group as felbet.

Details of the safeguards applied to any specific cross-border transfer are available on request from felbet's Data Protection Officer.

12 Changes to This Privacy Policy

felbet reviews and updates this Privacy Policy periodically to reflect changes in data processing practices, platform features, or applicable law. When material changes are made, felbet will notify registered account holders by email or via an in-platform notification at least fourteen (14) days before the revised Policy takes effect.

The "Last Updated" date at the top of this page indicates when the current version of this Policy was published. Continued use of the felbet platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy. If you do not accept the revised Policy, you must close your felbet account before the effective date.

Minor, non-material changes – such as formatting corrections or clarifications that do not alter your rights or felbet's obligations – may be made without advance notice but will still be reflected in an updated "Last Updated" date.

13 Contact & Data Protection Officer

felbet has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and the Philippine Data Privacy Act. The DPO can be reached through the following channels:

• Email: [email protected] (Subject line: "Data Protection Officer" or "Data Subject Request")
• Live Chat: Available 24 hours a day, 7 days a week from within your felbet account. Request to speak with a member of the Data Privacy team.

If you are not satisfied with felbet's response to a data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. Information on how to file a complaint is available on the NPC's official website.